Legal

Terms of Service

Use of the elevaite365 platform is governed by our General Terms and Conditions together with our Service Level Agreement. Summaries below; the signed documents govern.

The documents that govern your subscription

These summaries are provided for convenience only. In the event of any conflict, the full documents take precedence.

General Terms and Conditions

The master agreement covering subscription and use of the elevaite365 platform: license scope, customer and provider responsibilities, fees and invoicing, confidentiality, data protection, intellectual property, limitation of liability, and term and termination.

  • Scope of the subscription license and permitted use
  • Customer responsibilities for environments, data, and access
  • Fees, invoicing, and renewal terms
  • Confidentiality, data protection, and security commitments
  • Intellectual property ownership and warranties
  • Liability limits, term, and termination
Download the PDF

Service Level Agreement

The operational commitments that sit alongside the general terms: platform availability targets, planned maintenance windows, support hours, incident severity definitions, and target response times.

  • Availability target and how uptime is measured
  • Planned maintenance windows and notification
  • Support channels and coverage hours
  • Incident severity levels and target response times
  • Escalation path and reporting
Download the PDF

Questions about these terms? Contact info@elevaite365.com.