Solution

Test Customer Engagement the way customers experience it

Leads, opportunities, quotes, cases, and the handoffs into Finance & Operations, validated end to end instead of screen by screen.

Coverage

CE processes teams automate first

Lead to opportunity

Qualification, routing rules, and assignment logic.

Quote to order

Pricing, approvals, and the handoff to Finance & Operations.

Case management

SLA behavior, escalation, and queue routing.

Customer data

Account and contact rules that downstream processes depend on.

Power Platform layers

Custom forms, flows, and business rules built over CE.

Cross-app handoffs

The CE to F&O boundary where most defects actually hide.

Cross-application test scenario linking D365 CE and F&O in elevaite365

Cross-application

The handoff is where things break

A quote that looks perfect in CE can still produce the wrong sales order in F&O. elevaite365 runs both sides in one scenario, with shared data, so the boundary is tested, not assumed.

  • One scenario spanning CE and F&O
  • Shared records and identifiers passed between applications
  • Evidence for both systems in a single result set

See what elevaite365 could do for you

Share the Dynamics 365 processes you care about most and we'll put together a practical demo on your own scenarios.