Dynamics 365 has changed dramatically, but for many organizations, testing hasn't. Teams still spend days or weeks manually executing regression tests across increasingly complex business applications, integrations, and releases. In this fast-paced session, we'll explore what testing looks like when AI and automation take over the repetitive work. See how modern test automation can execute and validate real business processes across Dynamics 365 applications, reduce the burden on business users, and give organizations greater confidence in every release. Then bring us your hardest testing scenario and see what's possible.
What you'll take away
Recognize where traditional manual regression testing creates risk, delays, and unnecessary effort in modern Dynamics 365 environments.
Understand how AI and automation can change the way organizations create, execute, and maintain business-process testing.
See how automated testing can validate end-to-end processes spanning multiple Dynamics 365 applications.
You've heard the pitch: AI-enhanced automation tools combined with frameworks like Playwright can handle any testing challenge, including Dynamics 365. The reality? They can't. D365 is fundamentally different from standard web applications. Its complexity, dynamic form structures, asynchronous processes, multi-module dependencies, and ever-changing UI patterns expose critical gaps in generic automation approaches. In this session, we'll break down why one-size-fits-all automation doesn't work for enterprise ERP environments and what actually does, with real-world failures and a look at purpose-built test automation designed for D365's architecture.
What you'll take away
Identify the specific technical limitations of generic automation frameworks and LLM tools when applied to D365's dynamic architecture, asynchronous processes, and multi-module dependencies.
Assess your current testing approach against real-world failure patterns to pinpoint where generic automation creates maintenance costs, slows testing velocity, and underdelivers on ROI.
Understand what a purpose-built D365 testing solution requires, and why off-the-shelf tools structurally cannot deliver the reliability enterprise ERP testing demands.
Dynamics 365 F/SCM, Dynamics 365 CE, Dynamics 365 Business Central
Education Session
Testing as a Service: Better Outcomes for D365 Customers and Partners
Scott Brubaker (BDO) and Matt Holzmann
Level 201 · Migrating, Optimizing
Testing is often the part of a D365 project that everyone dreads. Partners struggle to deliver it efficiently, while customers pull employees away from their day jobs to click through processes and hope everything works. This session walks through how BDO and elevaite365 built a Testing as a Service model that changes the equation for both sides: how BDO structured a scalable, recurring managed QA practice across F/SCM, Business Central, and CE environments, what the engagement model looks like, how it's priced, and what TaaS looks like from the customer's seat across go-live, wave releases, and post-implementation changes.
What you'll take away
Understand how Testing as a Service works from both sides of the engagement, including how a managed QA model replaces manual business-user testing, reduces go-live risk, and creates a sustainable recurring revenue stream for the delivering partner.
Learn how BDO designed and operates a scalable TaaS practice across F/SCM, Business Central, and CE environments using elevaite365's no-code automation platform, and what the customer experience looks like across go-live, wave releases, and post-implementation changes.
Leave with a practical readiness framework, whether you're a partner assessing your capability to launch a TaaS offering, or a customer evaluating whether your current testing approach is actually protecting your D365 investment.
Dynamics 365 F/SCM, Dynamics 365 CE, Dynamics 365 Business Central
Find us
Meet us at Booth #149
Bring a testing problem, leave with a plan. Short demos on the stand all week.
Community Summit North America is the largest independent user conference for the Microsoft business applications community, with several days of user-led education, training, and networking across Dynamics 365 and the Power Platform.
